Format: 1 hour keynote - 1 day training session
Contrary to popular opinion, listening is not an automatic response to an individual who is sending a verbal message. The ability to receive the message and understand all that the speaker intends to communicate takes active participation on the part of the listener.
Listening is a critical skill for leaders hoping to build teams; for individuals wishing to bond with other members of their organizations; for managers hoping to make an impact on their colleague's performance and for organizations who aspire to excellent customer service.
This seminar will explore the importance of active listening, examine why human beings are not effective listeners, give the participants the opportunity to take inventory of their listening skill and provide practical advice on how to adjust personal organizational behaviors to become more involved in the listening process.
Listening is a receiving mode of communication. Because it is the method by which we receive the majority of our information, it is vital that this mode be as efficient as possible. Like any skill, if it is not properly exercised and technically understood, it will lose its effectiveness. Like any skill, it can be improved through better technique and consistent practice.
Creating a listening organization is essential for today's workplace. Everyone should be trained in this necessary skill. It is a wonderful compliment to Team Building, Leadership Training, and Communication.